FAQs

Choose your trip, select the date and number of travellers, and complete the checkout with your contact details. You will receive a confirmation email with your booking details straight away.

No, you can book as a guest. For airport transfers we create an account for you automatically with your email address, so you can view, download and cancel your booking online. You can set a password from the email we send you.

You will receive a confirmation email with your booking reference; airport transfers also come with a voucher you can download. You can also see your bookings at any time in My account.

Yes. Tell us your dates, the places you would like to see and your budget on our Build your trip page, and our Cairo team will send you a personalised proposal.

Yes. Most tours can be booked for groups directly online. For large groups or private departures, contact us and we will prepare a group quote.

Prices are shown in US dollars by default. You can switch the display currency at the top of the website; the total shown at checkout is the amount you pay.

The payment methods available for your booking are shown at checkout. Depending on the booking, they include bank transfer, Valu instalments and, for airport transfers, cash paid to the driver on arrival.

No. The price at checkout is the full price of the services in your booking. Each trip page lists exactly what is included and not included, such as optional activities, some entry tickets and tips.

Yes. Our website uses an encrypted connection, and we never store bank card details on our website.

Airport transfers can be cancelled free of charge up to 24 hours before pickup. Tours, excursions and Nile cruises each show their own cancellation policy on the trip page before you book, and on your confirmation. Full details are in our Terms & Conditions.

Transfers can be cancelled online from My account or the Track transfer page using your booking reference and email. For tours and excursions, email us at info@rehlla.com with your booking reference.

Yes, subject to availability. Contact us as early as possible with your booking reference. If the price changes, we will let you know before making the change.

Refunds go back to the original payment method. How long it takes to reach you depends on your bank or payment provider.

Your driver meets you in the arrivals area (meet & greet). Your voucher includes your booking details and our phone number in case you need help.

We track your flight. If it is delayed, your driver waits for you at no extra cost, so please add your flight number when you book.

Yes. Baby seats, booster seats and wheelchairs can be added when you book your transfer.

Cairo International (CAI), Hurghada International (HRG), Sharm El Sheikh International (SSH) and Borg El Arab International (HBE), to and from hotels and addresses. Book a transfer.

Most of our tours and day trips include pickup from your hotel. Check the “Included” list on each trip page; if pickup is included, we confirm the pickup time before your trip.

It depends on the trip. Each trip page lists which entrance fees are included. Tickets for some sites and special areas, such as certain tombs, are sold separately at the site.

Most of our tours are private, for you and your group only. Each trip page shows whether it is private or shared, and we can arrange a private version of most shared tours on request.

Yes. Our sightseeing tours are led by licensed Egyptologist guides, usually in English. Other languages can be arranged on request, subject to availability.

Many are. Child prices and any age limits are shown on each trip page. Some activities, such as diving or quad biking, have minimum ages for safety.

Most visitors need a visa. Many nationalities can apply online for an e-Visa at the official site visa2egypt.gov.eg or get a visa on arrival at Egyptian airports. Requirements depend on your nationality, so please check them before you travel.

October to April is the most comfortable time for sightseeing in Cairo, Luxor and Aswan. Summer is very hot inland, while the Red Sea resorts are enjoyable all year round.

Light, comfortable clothes and good walking shoes, plus sun protection. When visiting mosques and churches, cover your shoulders and knees; women are asked to cover their hair in mosques.

Tipping is customary in Egypt for good service, including guides, drivers, boat crews and hotel staff. Tips are not included in our prices unless stated.

Millions of visitors travel to Egypt every year, and the main tourist areas are well protected. As anywhere, follow your guide’s advice, keep valuables safe and check your government’s travel advice before you go.

Yes, we strongly recommend travel insurance covering cancellation, medical expenses and personal belongings for your whole trip.

Yes. Open a B2B account to book Egypt tours, excursions and transfers for your clients at trade prices.

Local tour operators and service providers can become a local partner, list their services and receive bookings from travellers worldwide.