Privacy & Cookies Policy

1. Who we are

Rehlla.com, 1230 Zahraa Nasr City, Cairo, Egypt (Commercial Registration No. 31037), is responsible for your personal information. For any privacy question or request, email info@rehlla.com or call +20 101 880 0040.

2. Information we collect

Information you give us

Bookings: your name, email address, phone number, country and address; the number and names of travellers; travel dates; flight details, pickup and drop-off locations for transfers; and any special requests you add (for example dietary or mobility needs).
Your account: your name, email address and password (stored encrypted), and your booking history. When you book an airport transfer, we create an account for you with your email address.
Travel agents and local partners: company name, contact person, business contact details and the information needed to set up and verify a B2B or partner account.
Enquiries: what you send us through our contact and trip-request forms, by email or on WhatsApp.
Newsletter: your email address, if you subscribe.

Information collected automatically

Technical information such as your IP address, browser and device type, needed to run and protect the website.
With your consent only, information about how you use the website (pages visited, searches, clicks), collected through analytics and advertising cookies. See section 9.

Payment information

We do not collect or store bank card numbers on our website. Bank transfers and Valu instalments are handled by the bank or Valu, which receive the information they need to process your payment.

3. How we use your information

To provide your booking: to confirm and manage it, send your confirmation and voucher, arrange your services with the guides, drivers and partners delivering them, and contact you about your trip. (Necessary to perform our contract with you.)
To run your account and let you view, download and cancel bookings online. (Contract.)
To answer your enquiries and prepare tailor-made trip proposals. (Contract, or our legitimate interest in responding to you.)
To keep our website and bookings secure and to prevent fraud and spam. (Legitimate interests.)
To improve our website and services using analytics data. (Your consent.)
To send you our newsletter and offers. (Your consent; you can unsubscribe at any time from any email.)
To meet legal obligations, such as accounting and tax record-keeping. (Legal obligation.)

We do not sell your personal information.

4. Who we share it with

Service providers delivering your trip: the tour operators, drivers, guides, cruise operators and local partners who provide the services you book receive the details they need, such as traveller names, pickup details and phone number.
Payment providers: your bank or Valu, when you pay with them.
Technology providers acting for us: website hosting and email delivery; Mailchimp (newsletter); Google (Analytics and Tag Manager, only with your consent; Maps; and reCAPTCHA, which protects our forms from spam); and WhatsApp, if you choose to contact us there.
Travel agents: if a travel agent booked for you, they can see the booking details.
Authorities: when the law requires it, or to protect the rights and safety of our customers, our team or others.

5. International transfers

Some of our technology providers, such as Google and Mailchimp, process information outside Egypt, including in the European Union and the United States. Where this happens, we rely on providers that use recognised safeguards to protect your information.

6. How long we keep it

Booking and invoice records: for as long as accounting and tax laws require.
Your account: until you ask us to delete it.
Enquiries: for as long as needed to answer you and follow up on your trip.
Newsletter: until you unsubscribe.
Analytics data: according to the retention period set in Google Analytics (no longer than 14 months).

7. How we protect it

Our website uses an encrypted (HTTPS) connection, passwords are stored encrypted, and access to personal information is limited to the team members and partners who need it for your booking.

8. Your rights

Depending on where you live, including under Egypt’s Personal Data Protection Law (Law No. 151 of 2020) and the EU General Data Protection Regulation, you can:

ask for a copy of the personal information we hold about you;
ask us to correct or complete it;
ask us to delete it, unless we must keep it for legal reasons;
object to or restrict how we use it, and ask to receive it in a portable format;
withdraw your consent at any time, for example by unsubscribing or changing your cookie settings;
complain to your data protection authority.

To make a request, email info@rehlla.com from the email address linked to your booking or account. We may ask you to confirm your identity before we act on the request, and we will reply within 30 days.

9. Cookies

Cookies are small files saved by your browser. We use:

Essential cookies to run the website: your cart and checkout, signing in, security, and your language and currency choice. These are always on.
Analytics cookies (Google Analytics) to understand how visitors use the site so we can improve it. These are only set if you click “Accept all”.
Advertising cookies to measure our ads and show relevant offers on other sites. These are only set if you click “Accept all”.

You choose when you first visit the site, and you can change your choice at any time:

You can also block or delete cookies in your browser settings; some parts of the site, such as the checkout, need essential cookies to work.

10. Children

Bookings must be made by adults aged 18 or over. We only hold children’s information when a parent or guardian gives it to us as part of a family booking.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Privacy and Cookies