Terms & Conditions

1. About us

Rehlla.com is an Egyptian online travel company based at 1230 Zahraa Nasr City, Cairo, Egypt (Commercial Registration No. 31037, Tax ID 533-533-597). In these terms, “we”, “us” and “Rehlla.com” mean Rehlla.com, and “you” means the person making the booking and every traveller included in it.

You can reach us at info@rehlla.com or +20 101 880 0040.

2. Our services

Through Rehlla.com you can book tour packages, Nile cruises, excursions and day trips, private airport transfers and tailor-made trips in Egypt. Some services are operated by Rehlla.com and others by carefully selected local partners (tour operators, transport companies, cruise operators and guides). Where a local partner operates a service, we arrange the booking with them on your behalf and remain your point of contact.

Descriptions, photos and itineraries are given in good faith from information provided by us and our partners. Photos are illustrative, and minor details may differ on the day.

3. Making a booking

• The person making the booking must be at least 18 years old and have the authority to accept these terms for everyone in the booking.
• Please give traveller names exactly as they appear in passports, and make sure dates, times, flight numbers and pickup or drop-off addresses are correct. We are not responsible for problems caused by incorrect information.
• Your booking is confirmed when we send you a confirmation email or voucher. If a service turns out to be unavailable after you book, we will offer you a suitable alternative or a full refund.
• When you book an airport transfer, we create a Rehlla.com account with your email address so you can view, download and cancel your booking online. You can set your password from the email we send you.

4. Prices and payment

• Prices are shown in US dollars by default; you can switch the display currency on the site. The price and currency shown at checkout is the total you pay for the services listed in your booking.
• What is included and not included is listed on each service page. Personal expenses, tips, optional activities and entry tickets marked as not included are paid by you.
• The payment methods available for your booking are shown at checkout. They may include bank transfer, Valu instalments and, for airport transfers, cash paid to the driver on arrival.
• For some bookings we may need to receive payment before we can confirm. If so, we will tell you, and the booking is only guaranteed once payment is received.
• We do not store your bank card details on our website.

5. Cancellations, changes and refunds

Cancellations by you

• Airport transfers: free cancellation up to 24 hours before the pickup time, online from your account or the Track transfer page. Cancellations made later, and no-shows, are not refundable.
• Tours, excursions and Nile cruises: each service shows its own cancellation policy on its page before you book, and the same policy appears on your confirmation. Services marked as non-cancellable are not refundable.
• If you do not show up, arrive too late to join, or leave a service early, no refund is due for the unused part.

Changes

We will try to accommodate changes to dates, times or the number of travellers, but changes depend on availability and may change the price. A change that is not possible may be treated as a cancellation and a new booking.

Cancellations and changes by us

Occasionally we or our partners may need to change or cancel a service, for example because of weather, safety, road or site closures, or decisions by the authorities. Guides may also adjust the order of visits on the day. If we cancel a service, or make a major change you do not accept, you can choose a suitable alternative or a full refund of the price of that service.

Refunds

Refunds are made to the original payment method. The time it takes to reach you depends on your bank or payment provider.

6. Your responsibilities

• You are responsible for valid passports, visas, permits, vaccinations and any health requirements for your trip. Please check entry requirements for your nationality before you travel.
• Be at the meeting point or pickup location on time, and keep your phone reachable on the day so our team can contact you.
• Follow the instructions of guides, drivers and crew, local laws and the rules of the places you visit. We may refuse to carry or continue a service with anyone whose behaviour puts others at risk.
• You are responsible for any damage you cause to vehicles, boats, accommodation or equipment.
• Tell us before you book about any medical condition, mobility needs or dietary requirements, so we can advise whether a service is suitable.

7. Children

Children under 18 must travel with a parent or responsible adult. Child prices and age limits, where they apply, are shown on each service page. Some activities have minimum age, height or health requirements for safety reasons.

8. Travel insurance

We strongly recommend comprehensive travel insurance covering cancellation, medical expenses, repatriation and personal belongings for the whole of your trip.

9. Our liability

• We take reasonable care in arranging your services. Our liability for any booking is limited to the price you paid for the service concerned.
• We are not liable for indirect or consequential losses, or for losses caused by you, by third parties not connected with the service, or by events beyond our reasonable control, such as extreme weather, natural disasters, epidemics, strikes, civil unrest, war, terrorism, or decisions of governments and authorities.
• Nothing in these terms limits liability for death or personal injury caused by our negligence, or any liability that cannot be limited by law.

10. Complaints

If something is not right during a service, please tell your guide, driver or our team straight away so we can try to put it right on the spot. If it is not resolved, email us at info@rehlla.com within 30 days of the service date with your booking reference and details. We will acknowledge your complaint and reply as quickly as possible.

11. Travel agents (B2B)

• Travel agents book through a B2B account at trade prices. By booking, the agent confirms they have the authority to accept these terms on behalf of their travellers.
• The agent is responsible for passing all booking information, these terms and any service conditions to their travellers, and for advising them on passport, visa and health requirements.
• Trade prices are confidential to the agent. Payment terms are those agreed in the agent’s account or agreement; cancellation policies are those shown for each service.

12. Local partners

Local operators who sell their services on Rehlla.com do so under a separate partner agreement. Partners are responsible for delivering their services as described and for holding the licences and insurance their activity requires.

13. Using our website

You may use Rehlla.com for personal, non-commercial purposes. You may not copy, scrape or reuse our content, prices or images without our written permission, or use the site in any way that harms it or other users. We may suspend accounts or cancel bookings made fraudulently or in breach of these terms.

14. Privacy

We use your personal information as described in our Privacy & Cookies Policy.

15. Changes to these terms

We may update these terms from time to time. The version published on the date you book applies to your booking.

16. Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction over any dispute. This does not affect any mandatory consumer rights you have under the laws of your country of residence.